"We are sorry to hear that your experience with your CollarMagic™ purchase has been less than satisfactory. Please note that CollarMagic™ is not responsible for the consequences of using our products outside of the species marked on the package, including but not limited to losing the function of one's hands, suffering from spontaneous hypertrichosis and growing extra appendages. If you have further questions, please hold on the line while I transfer you to a specialist."